Ratings & Reviews
Resident Reviews
|Recommended: YesExcellent Customer Service — On Tuesday the 17th of January, I was walking out of my apartment heading to the elevator. As the elevators doors opened and I began to walk in, I dropped my keys down the elevator shaft. I thought to myself this is going to be a day . I looked around for assistance when I noticed a maintenance man, I quickly went over to ask for help and he directed me to the front office. When I walked into the office I immediately stated I needed help. That is when I was greeted with a great smile and phenomenal attitude by Destiny. I explained that I had accidentally dropped my keys down the elevator shaft, without hesitation Destiny stated lets take a look . Her, Jacob, and Edwardo two maintenance men went to the elevator to see if the could locate the keys without calling the elevator company. One of the maintenance man noticed the keys and stated it was a possibility he could fish the keys out with a fishing pole and that is exactly what he did. This incredible customer service, act of kindness, and teamwork was amazing. You cannot pay for this level of customer service or experience I am extremely grateful and privileged to live in such a great place.
Ray C.
response from property -Ray, thank you so much for taking the time to share your experience! We love being able to call you our neighbor here at 1800 Broadway!
|Recommended: YesLovely apartment, perfect location and friendly staff — We've only just moved in but my husband and I love the place already. A.J in the office has been extremely helpful and kind. The other residents seem respectful so far and the amenities are incredible
We are so happy you chose 1800 Broadway to call home, Lia! Please let us know if we can do anything to assist with making your transition more smooth.
|Recommended: YesTop quality — This is a top quality apartment complex. Location is great
Thank you, Debra, for sharing! We love having you here at 1800 Broadway!
|Recommended: Yes5 star complex — Our move in went smoothly . The staff is exceptional
Debra, we're so glad your move in was a smooth one! We appreciate you taking the time to express your positive experience with our team here at 1800 Broadway.
|Recommended: YesAll good — Awesome please
Anthony, we are so grateful you took the time to leave this review for us!
|Recommended: YesGreat Spot for Newcomers to SA — My partner and I just moved to San Antonio from downtown Washington, DC. We were looking for a luxury rental that was within my BAH and 1800 Broadway checked off all that we were looking for. On top of the great price and great amenities FREE PARKING, amazing pool, great grill set up, and right across from the Pearl , the leasing staff was phenomenal. My spouse and I worked with Lis, who not only managed to get our lease approved and us moved in to the apartment within 5 days, she very kindly dropped off a welcome gift. I got to meet AJ and Ashley as well, both of whom were extremely helpful. I would absolutely recommend living here
Dayton, we're so glad you had a great experience with Lis and love having you be our neighbor here at 1800 Broadway!
|Recommended: YesLuxury Living in a Great Location — My girlfriend and I have been living at 1800 Broadway for close to two years. Initially, we lived on the 4th floor facing 1800 Broadway St. We were moving to San Antonio from out-of-state so we were not able to visit the apartment complex prior to our arrival. I was somewhat nervous as I didn't know what to expect. I was relieved to find the apartment as expected and professionally cleaned with all appliances intact.
Over the next two years, we learned that the maintenance staff fulfills the expectations of luxury living, completing any low-urgency request never had a medium or high urgency request within one or two days. They are friendly and professional. The property staff too is professional and friendly. AJ and Ashley are great It's easy to walk over to the office and talk to them about any issue. They'll take good care of you The amenities, including the pool, gym, and social living areas are clean and accessible, just like you would expect. The social gathering area has poker tables with chips and cards plus a shuffle board, where you can easily invite friends over for a weekend night.
The location is great with a 5 minutes walk to SA's Pearl and the Riverwalk. There is a CVS right across the street plus famous Sam's Burger Joint, where they host concerts too East Grayson St has a bunch of fun bars and a great BBQ place right across the street as well. There are lots of good food options close by and the closest HEB for groceries is a 10 minutes drive. For those heading to Fort Sam Houston, this apartment complex is ideally situated with a less than 5 minute drive to the closest base entrance.
After a year living on the 4th floor, we moved to the 1st floor with a patio facing the courtyard. In contrast to the loft-style apartment, which allowed us to enjoy great views and beautiful sunsets, the courtyard apartment was comfortable and quieter. We even ended up converting our patio into a catio for our cats to spend time outside
Over the two years, we did not really have anything to complain about, but here are some things that may be good to know. If you have pets, they charge an extra amount for cleaning purposes 200- 300 per pet plus a monthly fee 15-20 per pet . I recall these from memory so they may not be entirely accurate. Most apartment complexes in the area will charge similar pet fees. The social gathering area with printer and coffee machine is open from 9 a.m. to 10 p.m. so if you have to head-out for work early, you won't be able to use it in the morning. We found spots of black mold growing in humid parts of the apartment. From what we heard, the landlords have tried to eliminate it throughout the complex but maybe due to the humid climate conditions, this is difficult in the long-run. There is current construction behind the apartment complex and 1800 Broadway St is busy, so if you are sensitive to noise, you may want to choose your apartment location wisely like facing the inner courtyards .
Overall, an excellent place to experience SA and enjoy luxury living
Tobias, we're so glad that you enjoyed your time living here at 1800 Broadway! Thank you for taking the time to share your experience.
|Recommended: YesPleasant Community Living — I have enjoyed the community living-driven options the 1800 team has provided. The administration has made great attempts at coordinating monthly events for the residents as we all slowly adapt to the reopening of public areas during this phase of the COVID pandemic. The weekly food truck coordination is pretty convenient. AJ is always available to answer questions with a super attitude.
The maintenance crew led by Freddy are incredibly friendly and solution driven.
I have not had issues finding parking and, while we’ve had issues with the gate functionality wt times, they seem to make a great effort to get it fixed asap.
The gym equipment works well for basic needs and we are so close to the river and the Pearl and it is such a walkable area that outdoors becomes a perfect complement. The location is the best aspect of all
We're happy to hear that you have enjoyed our events and weekly food trucks here at 1800 Broadway! Thank you so much for taking the time to share your experience living here.
|Recommended: YesHidden Gem in the middle of San Antonio. — I moved in last week, and it was just awesome. From the application to the check in. AJ has been so helpful through the process of getting everything set up. The lease is reasonable you get what you pay , It's better to look for what you like than signing into a place that you'll regret after signing the lease. There are some construction going on around the area but you won't hear any noise once inside the units. The location is about 7 mins away to the Riverwalk, about 15 mins to Fort Sam BAMC,and 6 mins to San Antonio zoo.
Jayvee, thank you for sharing your experience with us! We love hearing our team was able to assist with a smooth move.
|Recommended: YesLove it here — I have been so pleased with my stay here so far Management is so friendly and helpful. Maintenance issues are addressed quickly and I never hear my neighbors. Only thing I would complain about is the lack of storage inside the studio apartment. Other than that, you can’t beat the location
Tammy, we appreciate you taking the time to leave you feedback on our community. Thank you for choosing 1800 Broadway to call home!
|Recommended: YesMove In — We moved into our new Apartment at 1800 Broadway street and we love it. The floorplan is awesome, so are the amenities. Sine we are from Germany we needed some assistance regarding lease contract, but the 1800 staff managed everything very well. The first days of living in the apartment were great. So we would recommend living here.
Thank you Maximilian for sharing your experience! We love hearing that our neighbors enjoy calling 1800 Broadway home!
|Recommended: YesN A — N A
Thank you for taking the time to leave us a review, Phillip! We appreciate your feedback.
|Recommended: YesReasonably priced — Good location and reasonably priced. Wish construction was not there
Arianna, thank you for sharing your experience with 1800 Broadway! We appreciate your continued patience as we navigate the construction together.
|Recommended: YesGreat Apartments — It's been really nice living here lately. Very quiet and friendly staff.
|Recommended: YesGreat — I love it so far
We are so pleased to hear you love it here, Cassandra! Please let us know if we could be of any additional assistance to you.
Thank you,
Raven Galdeano | Community Director
1800 Broadway Urban Residences